Delivery and Returns Policy

Delivery information

Mushroom Works post all orders every day Monday to Friday. All orders placed before 1pm Monday to Friday will be shipped same day.

We can also provide alternative delivery options for customers wanting a different service, as well as catering for many overseas destinations.

We post all items via first class post so the delivery times provided during checkout are to be considered estimates as most delivery service times are not guaranteed by the mail provider.

Unfortunately despite our best efforts we cannot control delivery times once an order has been shipped.

Experiencing a delivery issue? No worries, our customer service team is here to resolve it quickly and minimise any inconvenience.

Order with confidence, knowing we prioritise fast and efficient deliveries.

Returns information

Here at Mushroom Works, we will offer replacement or refund for damaged, faulty or incorrectly posted items.

If a parcel is returned to us due to non-collection by you, we will notify you and you can choose to be refunded (less the shipping costs) or have the parcel shipped again (but you will have to pay the shipping costs again).

Should you have any delivery or returns questions or concerns, feel free to contact us – we're happy to help. Please add your order number when contacting our team.